Service / Parts Advisor

Your Ford Centre are pleased to announce the opening of our new 4.5 million Ford Dealership in Dundee.

Your Ford Centre are a family-owned Group of Ford Dealerships located in Fife, the Lothians and the Scottish borders. We are looking for enthusiastic and motivated Service Advisors to join us at our band new site Dundee Ford Centre.

Our Service / Parts Advisors are responsible for delivering and maintaining a fantastic experience for all our aftersales customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position and genuinely enjoys exceeding expectations and creating positive outcomes.

An efficient, experienced, competent, and proactive individual is required, who can work equally as well independently and part of a team.

The ability to work under pressure and meet deadlines is essential, whilst adhering to Manufacture programs and standards.

Previous Ford experience would be an advantage but not essential.

Maintaining our five star level of customer service is the cornerstone of our business.  We are looking for an individual to continue to build on our already winning formula and have the right skill set to ensure we have the best possible team going forward.

Essential skills

• A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
• Demonstrable computer literacy and knowledge of IT systems and applications.
• The ability to multi-task and be highly adaptable within a busy environment.
• Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
• Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
• Ability to prioritise your workload.
• Ability and willingness to work with defined processes and guidelines.
• Good core administration skills to accurately capture customer details to the required standards.
• A full UK driving licence.

Day-to-day duties

• Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
• Liaising with the workshop to ensure that customer requirements are fulfilled and communicated accurately.
• Following the company’s digital journey from booking in a customer to creating their invoice for payment.
• Explaining fully to customers any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
• Treating any dissatisfied customers with empathy and understanding and having the confidence to take a positive approach in finding solutions.
• Maintaining knowledge of aftersales products and services, and upselling where appropriate.
• Making sure the customer database is updated and accurate at all times.
• Identifying parts required for a vehicle.
• Ordering parts from internal and external sources.
• Picking and packing parts.
• Communicating with the workshop.
• Providing a quick and accurate service to our customers.
• Invoicing.
• Reviewing digital communications for customers.
• Stock management.

The successful candidate will benefit from excellent working conditions, including training and support and a competitive rate of pay.  You will have the opportunity to work with one of the world’s most prestigious and technologically advanced car manufacturers and for a family run company who value their employees, hence a great staff retention.

Dundee Ford Centre are a proud equal opportunities employer that values diversity at every level of our business.  Inclusion and Diversity are fundamental to our culture and values, fostering an innovative, collaborative and fast paced work environment that means we can build a better future for our colleagues and our customers.

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